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Basic Services

Docking Delivery Time After sales

1. Docking service: efficient matching+clear performance

Prepare specifications and company product catalogs for each product in advance, and respond and reply within 12 hours when you inquire.

Dual track communication channel system, we can choose the communication method according to your needs, instant connection through WhatsApp/email.

Clarify the core agreement before cooperation, and clearly state the payment method (such as 30% advance payment+70% see bill of lading copy), product acceptance standards, packaging requirements (rust/moisture prevention) in the contract to avoid subsequent disputes.

2. Delivery service: transparent and controllable+risk protection

Provide a precise delivery commitment: calculated based on the "production cycle (usually 15-30 days)+customs clearance+transportation cycle", with a 3-5 day buffer period reserved, and the contract specifying the starting time of the delivery date.

Full process synchronization progress: The production end sends production photos/videos once a week, and provides customs clearance documents such as bills of lading, packing lists, and commercial invoices within 24 hours after shipment. The logistics tracking link is provided to allow customers to view the real-time status of the goods.

Emergency plan options: For small batches of urgent orders, air freight/express delivery can be recommended. For large batches, the shipping schedule can be locked in advance. We cooperate with 2-3 freight forwarders to avoid delays through a single channel; Purchase freight insurance to cover the risk of loss or damage during transportation.

3. After sales service: rapid response+long-term maintenance

Proactively follow up after arrival: Follow up within 3 days after receiving the goods, confirm the quantity, packaging integrity, and whether the product meets the requirements, and collect feedback on usage simultaneously.

Efficient problem handling: For transportation damages, provide logistics records and insurance certificates to assist customers in claiming compensation; Provide production quality inspection reports for quality disputes, negotiate replenishment/discount solutions to avoid delays; Provide text/video guidance within 24 hours for technical consultation (such as installation and adaptation, rust prevention and maintenance).

Long term relationship maintenance: Regularly (quarterly) push new/improved product information, provide bulk purchase discounts for old customers, optimize product specifications based on the construction scenarios of the customer's market (such as upgrading anti rust coatings for humid and hot Southeast Asia).

Customized Services

Accurate Scene Matching + Standardized Process

1. Clearly define customization dimensions and cover core requirements

Customization of product parameters: Adjust size, material, head and nail tip styles, surface treatment, and special functions according to customer requirements.

Customization of packaging and logo: Supports various types of packaging and customer brand logos, with multilingual warning labels and order numbers.

Scenario customization: Optimize nail adaptability for scenarios such as architecture, furniture, outdoor engineering, automotive parts, etc. Clarify customer scenario requirements and customize according to needs.

2. Standardize the customization process to improve efficiency

Requirement docking: Customers provide parameter lists, quickly propose customized solutions, and respond within 12 hours.

Plan confirmation: Develop detailed technical drawings, clarify customization requirements, provide testing indicators, and sign contracts.

Sampling and confirmation: Small batch production, send samples to your company for testing, adjust parameters based on feedback, and start mass production after confirmation.

Production and Quality Inspection: Produce according to customized requirements, conduct special inspections on key processes such as coating thickness and dimensional accuracy, and provide quality inspection reports.

Delivery and after-sales service: ship according to the agreed delivery date, synchronize customs clearance documents, follow up on usage and adaptation after arrival, and provide technical support.

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Basic Services

1. Docking service: efficient matching+clear performance

2. Delivery service: transparent and controllable+risk protection

3. After sales service: rapid response+long-term maintenance

Customized Services

Accurate Scene Matching + Standardized Process

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